Returns &
refunds.

OFFLANE GOODS Returns & Refunds. Good style starts with confidence. Here's everything you need to know about returns, refunds, and exchanges at Offlane Goods.

30 Calendar days U.S. return window

05 Business days Refund initiation

NO RESTOCKING FEES.
Eligible refunds are returned to your original payment method.

Your 30-day return window

We accept voluntary return requests for eligible orders delivered within the United States within 30 calendar days of delivery.

To qualify for a standard return, merchandise must be in its original condition and meet all of the following requirements:

• Unused, unworn, unwashed, and unaltered.
• Original tags, accessories, and packaging included.
• Original shoe box in good condition for footwear purchases.
• Shoe boxes packed inside a separate protective shipping box.
• Valid order number or proof of purchase provided.

Items showing signs of use, wear, alterations, missing accessories, or damage occurring after delivery may be ineligible for voluntary returns.

These conditions do not limit any mandatory rights concerning defective or incorrectly supplied goods.

How returns work

A return starts with our support team. Please follow the steps below before sending anything back.

01	Contact our team Email support@offlanegoods.com within the applicable return window. Include your order number, the item, and the reason for your return.
02	Receive return instructions Our support team will review your request and provide the correct return address or an approved shipping label when applicable.
03	Pack and ship Securely pack your item with its original accessories and packaging. Follow the shipping instructions provided by our team.
04	Inspection and refund Once your return arrives, we will inspect it. Approved refunds are initiated within five business days after inspection is completed.

Important: Return authorization Do not send merchandise to our registered business address or the address shown on the original shipping label unless our support team specifically authorizes that address. Returns sent without prior coordination or to an unauthorized address may experience delays.

Return shipping costs

Changed your mind?

If you return an eligible item because of personal preference, sizing, or a change of mind, you are responsible for the return shipping costs.

When available, we may provide a customer-paid return label. Any applicable label cost and payment arrangements will be communicated before the label is issued.

Received the wrong or a defective item?

If we shipped an incorrect product or your item arrived damaged or defective, Offlane Goods will cover reasonable return shipping costs for an approved claim when a return is required.

For customer-arranged returns, we recommend a trackable shipping service and keeping your shipping receipt until the return is resolved.

Final sale & exclusions

Some merchandise is not eligible for voluntary returns or exchanges.

• Items clearly marked Final Sale or Non-Returnable before purchase.
• Special products identified as non-returnable on their product pages before checkout.
• Items that no longer meet our original-condition return requirements.

Final Sale and other non-returnable products cannot be returned due to a change of mind, sizing preference, or personal preference.

These exclusions do not override non-excludable rights under applicable consumer protection laws.

International orders Our standard 30-day voluntary return program applies only to eligible U.S. deliveries. For orders delivered outside the United States, including Canada, we do not offer voluntary returns or exchanges for changes of mind, size preferences, or other personal reasons. This does not exclude mandatory consumer rights in the destination country, including applicable statutory withdrawal rights or remedies for damaged, defective, or incorrectly supplied goods.

Damaged or incorrect orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact our customer support team as soon as possible.

Please include:

• Your Offlane Goods order number.
• A description of the problem.
• Clear photos of the product and packaging, if available.

We will review your request and arrange an appropriate remedy, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

Refunds & processing

We will notify you once your returned merchandise has been received and inspected.

For approved standard returns, refunds will be initiated within 5 business days after the return inspection is completed.

Refunds are issued to the original payment method used at checkout. Your bank or payment provider may need additional time to post the refunded amount.

Offlane Goods does not charge restocking fees. Any shipping charges or other amounts eligible for refund will be handled according to the circumstances and applicable law.

Need a different size?

We do not offer direct exchanges for different sizes, colors, or styles.

For eligible purchases, please request a return and place a new order for the desired item. New purchases are subject to current availability and pricing.

Any replacement or exchange required by applicable consumer protection law will be handled accordingly.

OFFLANE GOODS SUPPORT Need a hand? Questions about a return, refund, or your order? Reach out and our team will help you with the next steps. Contact Customer Support support@offlanegoods.com

This policy does not exclude or limit consumer rights that cannot lawfully be waived under applicable law.