Questions about an order, a return, or a product? Our Offlane Goods support team is here to help.
Customer support email: support@offlanegoods.com
Business phone: +1 (445) 297-8856
Support hours and response time
We provide customer support Monday through Friday and are closed on Saturdays and Sundays. We aim to reply within 48 hours on business days. Messages received on weekends will be reviewed on the next business day. For order inquiries, returns, and cancellations, email is our preferred contact method.
What to include in your message
- Order inquiries: your Offlane Goods order number and the email used at checkout.
- Shipping questions: your order number and, if available, the tracking number.
- Returns or cancellations: your order number, the affected item, and a short explanation. Orders may be canceled by contacting us before they ship.
- Damaged or incorrect products: a description and clear photographs of the affected item and packaging, where available.
Business information
Store: Offlane Goods
Operator: Michael Cassidy Flynn
Business type: Individually operated business in Texas, United States
Business correspondence address: 2909 Walker St, Fort Worth, TX 76105, United States
Customer support email: support@offlanegoods.com
Business phone: +1 (445) 297-8856
Return shipping instructions
Our business correspondence address is not an authorized return destination. Please do not mail merchandise to that address or to an address printed on an outbound shipping label without our instructions. For a return, email support@offlanegoods.com first. We will provide the appropriate return address or a return label when applicable. See our Return & Refund Policy.
Helpful store policies
For shipping methods and delivery times, see our Shipping Policy. For refunds and eligibility, read our Return & Refund Policy. Our Privacy Policy and Terms of Service explain other important customer information.